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FAQS

What services does Attard Holdings Logistics offer?
Attard Holdings Logistics offers a wide range of services including local and international shipping, warehousing, customs clearance, and specialised logistics support. Our offerings encompass door-to-door postal services, temperature-controlled transport, project cargo handling, boat and vehicle shipping, and logistics for high-value items and events.
How can I get a quote for your services?
To obtain a quote, please contact us directly through our email or phone. Provide details of your shipment or logistics needs, and our team will provide a tailored quote based on your requirements.
What types of goods do you handle?
We handle a diverse range of goods including general cargo, perishable items, project cargo, high-value items, boats, vehicles, personal effects, and more. Our services cater to both small parcels and large shipments.
Where are your warehouses located?
Our primary warehouse facility is located at Ta’ Kandja Cargo Complex, Triq l-Imqabba, Siggiewi, Malta. We offer secure storage options including open yard storage and temperature-controlled facilities.
Do you provide international shipping services?
Yes, we provide international shipping services via land, sea, and air. Our network covers major European countries and beyond, supported by our strategic partnerships and hubs in key locations such as Italy and Rome.
How can I track my shipment?
For tracking your shipment, please contact our customer service team with your shipment reference number. We provide tracking updates and status reports to ensure you stay informed about your cargo’s journey.
What are your operating hours?
Our operating hours are Monday to Friday from 08:00 to 17:00. We are closed on Saturdays and Sundays.
What are your payment terms?
Payment terms are typically outlined in our service agreements. For specific details, please contact our accounts department to discuss payment options and terms.
How do you ensure the security of my goods?
We ensure the security of your goods through comprehensive measures including secure warehousing with CCTV monitoring, electronic access control, fire safety systems, and insurance coverage for potential damages.
What should I do if I need to change my shipping details?
If you need to change your shipping details, please contact us as soon as possible. Provide the updated information, and we will assist in making the necessary adjustments to your shipment.
Do you offer insurance for shipments?
Yes, we offer insurance options for shipments to cover potential risks and damages. For more details, please discuss your specific insurance needs with our team.
Can I store my goods in your warehouse?
Yes, we offer both short-term and long-term storage solutions at our warehouses. Contact us to discuss your storage requirements and arrange for space.
How can I become a registered client?
To become a registered client, please contact us directly. We will guide you through the registration process and provide you with the necessary documentation and information.
What is the procedure for Customs Clearance?
Our Customs Clearance procedure involves preparing and submitting all required documentation to ensure smooth processing of your goods. This includes handling import permissions, VAT registration, and any necessary pre-clearance authorisations. Our dedicated team manages all aspects of customs formalities to facilitate the swift release and delivery of your cargo.
What does your Warehousing Process include?
Our warehousing process includes receiving, storing, and managing inventory in our secure facilities. We offer both open and sheltered storage options, along with handling and distribution services. Our facilities are equipped to cater to various types of cargo, ensuring efficient and secure management.
Can you provide after-hours and weekends emergency service?
Yes, we provide emergency services outside regular operating hours. Please contact us in advance to discuss your specific needs, and we will make the necessary arrangements to assist you.